Remote Help not connecting

By SuperG - Last updated: Tuesday, April 3, 2012 - Save & Share - Leave a Comment

Remote Help not connecting DCOM error

When using Microsoft Remote Help to connect to a computer you get the following window almost immediately.

And after looking on the client machine you see the following event on the System Events

Basically this says CLSID {3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D} failed to start due to permissions.

CLSID {3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D} is “RASrv Class” a.k.a Remote Help

So Remote help cannot start due to the permissions of the account listed.

The most common cause of this is: The user or a group that the user belongs to is not listed in the Local Group “Offer Remote Assistance Helpers”


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